Where Refunds End. Retention-and Revenue-Begin.

Retention-trained agents. FTC-compliant scripts. We recover revenue you didn't know you were losing.

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Think Customer Support is just a cost center?
Think again.

We transform overwhelmed support teams into high-performance revenue engines—reducing refunds, increasing AOV, and boosting loyalty.

Need a battle-tested team of revenue recovery specialists?

We treat customer interaction as a profit opportunity—executed with white-glove care, regulatory compliance, and measurable impact.

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How We Shield Your Business

Churn Prevention

Identify at-risk customers and implement retention strategies before they cancel.

Refund Protection

Reduce refund requests with proactive customer service and satisfaction monitoring.

Chargeback Defense

Fight fraudulent chargebacks and implement systems to prevent future disputes.

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Every day you wait is a missed chance to reclaim profit.

Even a 1% drop in preventable refunds can recover $500K annually for a $50M brand.

Stop letting support, saves, and sales operate in silos.

Results You Can Measure

85%

Reduction in Chargebacks

65%

Fewer Refund Requests

40%

Decrease in Customer Churn

Return on Investment

What Our Clients Say

.....Sheneen walked into chaos and brought instant structure, purpose, and momentum. Her leadership turned around our morale and our numbers. If I had to build an all-star ops team from scratch—she'd be first.

Gene Goglio

T&D Manager

Ready to Shield Your Business?

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